When you make a booking with us the following terms and conditions will apply:
|1.||Age:||You must be at least 18 years of age to make a booking of any accommodation.|
|2.||Changes to Bookings:||If you want to change any details of your booking, you must contact our reservations during office hours or email. We will do our best to assist you, but cannot guarantee that changes can be made.
For booking cancellations please refer to our cancellation policy.
|3.||Arrivals & Departures:||Check in is from 2.00 pm and check out is by 10.00 am. Requests outside these times may incur fees. Please click here for our after hours check in procedure.|
|4.||Requirements upon Check-in:||A $200 pre authorisation ($500 for bookings in Skyhomes) will be asked for at time of check in to cover incidental charges (credit card must belong to the person who is registering). The pre authorisation will be released after 7 days or for a 1 cent charge can be released on the day of departure if staying less than 7 days. If a credit card can not be provided a $500 cash bond is payable upon check in. Cash bonds will not be refunded until a complete inspection of the vacant apartment by our staff has been conducted.
The person registering at check-in must be at least 18 years of age.
In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
Please note that this property has a ‘No Party Policy’.
Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual ‘Schoolies Week’ period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.
|5.||Non Smoking:||Ultra Broadbeach is a non smoking building and we ask that you refrain from smoking in your room. Evidence of smoking in rooms will incur a cleaning fee payable by the guest.|
|6.||Mid Week Service:||A mid week service is provided for bookings of 9 nights or more.|
|7.||Party Policy:||Please note that we have a strict no party tolerance in the building as we are predominantly residential. For this reason, there is a strict 9pm noise curfew. Any loud noise or disturbance issues after this hour will result in immediate eviction from the property by our on call security or local police.
We have a non smoking policy in place within the building or in the building grounds.
Any call out of management after hours to attend to disturbances or lock outs will result in $100.00 call out fee being charged and payable in cash on the spot.
Please note any damages in the apartment will be charged to the guest account as will any excessive cleaning if the apartment is left in a bad state on departure. All apartments are inspected before arrival and will be inspected again on your departure.
|8.||Copyright:||Images and content on the website may not be copied, saved or used in any format unless written permission is granted.|
|9.||Force Majeure:||We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.|