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+61 7 5570 8900

Reservations: 1800 665 348

Frequently Asked Questions

We have compiled this list of frequently asked questions with the help of many of our valued past guests. It is our goal to provide you with as much information about our resort to assist you in preparation of, and during your stay. This list of FAQ’s is constantly being updated with answers to questions most commonly asked by our guests. The first 4 questions are in relation to Covid-19.

Yes we are open for all travel. Reception hours may differ so please call us directly to confirm.

Please be advised from 11/08/21 – 05/11/21 9am to 4pm weekdays only, one elevator will be shut to conduct upgrades. There may be some delays in waiting for the use of the functioning elevator. Both elevators will be in service outside of these times. We appreciate your understanding and apologise for any inconvenience.

Yes all guest facilities are open. Please keep in mind social distancing measures will remain in place. This update is subject to any Government changes to COVID-19 restrictions

Please contact us directly if you wish to cancel.

Yes guests can postpone their bookings, please contact us directly to discuss.

Yes the resort does have free Wi-Fi.

Yes all our apartments do have air conditioning.

Our apartments are not serviced daily as we are self-contained apartments, bookings of 8 nights or more receive a mid-stay service. If you do wish to have a daily service it can be arranged for a fee.

As we are self contained apartments a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished and may be purchased at reception.

0-2 Years inclusive FOC when using existing bedding. Cot hire available – charges do apply.
3 Years + adult rates apply.

Yes we do. Cot hire is $10 per night (2 night minimum charge). Please be sure to notify our staff of your cot requirements at the time of making your booking.

Yes we do have free safe secure undercover parking.

We do not have a 24 hour reception desk. If you do require after hours check in please contact us directly to arrange prior to arrival.

Check in time is 2:00pm. If you would like to discuss an earlier check-in time please contact us directly to arrange prior to arrival.

Check out time is 10:00am. If you would like to discuss a later check-out time please contact us directly to arrange prior to departure.